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Answers to Common Questions

What are the system requirements for Pixelmator Pro?
Pixelmator Pro requires macOS 12 Monterey or later and is fully optimized for Macs with Apple silicon.
How do I install Pixelmator Pro on a new Mac?
Simply open the App Store, find Pixelmator Pro, and click the download button. You can install Pixelmator Pro on up to 6 Mac devices with a single license as long as you use the same Apple ID on each device. For more info about redownloading your past purchases, see Re-download apps and games from Apple.
I can see Pixelmator Pro has been updated but I am unable to download the latest version. What can I do?
First, try signing out of the App Store, restarting your Mac, then signing back in. After doing that, check the Updates tab in the App Store and try downloading the update again. If that doesn’t help, delete any copies of Pixelmator Pro from your Mac and re-download the app from App Store.
I’ve purchased Pixelmator Pro but I can’t download the app without paying again. Why?
You may have accidentally hidden the purchase. Visit the following Apple Support page to find out how to unhide purchases.
If that doesn’t help, make sure you are signed in to the App Store with the same Apple ID you used to purchase Pixelmator Pro. If you have changed your Apple ID region from one country or another or you’re using a new Apple ID, all your purchases will have been lost. In that case, you can email us with proof of purchase and we may be able to share a promo code with you.
Does Pixelmator Pro do everything I need?
If you know the name of the feature that you need, you can check out the Pixelmator Pro technical specifications page to make sure that feature is available. Other than that, the best way to make sure is to try the app for yourself – we have a 7-day free trial that you can use without any restrictions.
Which RAW formats does Pixelmator Pro support?
Pixelmator Pro features full support for RAW images from over 650 cameras. If your camera is relatively new and is not listed on that page, support will most likely be added in a future update to macOS and Pixelmator Pro will be able to take advantage of it automatically. If your camera model isn’t supported in Pixelmator Pro yet, please let us know by filing out this form and sharing a sample RAW file with us. This way, we can work on adding support for more cameras in the future.
How can I download Pixelmator Pro on an iPad?
Pixelmator Pro is currently available on Mac only. If you would like to work with Pixelmator Pro on iPad, you might like to try Sidecar. You can learn how to set up your iPad as a second display by clicking here.
Where can I learn to use Pixelmator Pro?
The official Pixelmator Tutorials page is a great place to start. You’ll find many video and text tutorials, tips & tricks, and other useful resources. You can also check out the Pixelmator Pro User Guide to learn more about every individual tool and feature in the app. If you still have questions, feel free to ask them on the Pixelmator Community forum.
How do I apply for a refund?
Refunds are handled by Apple Support – you can learn more about requesting a refund here.
Is Pixelmator Pro available for Windows?
Pixelmator Pro is available for Mac only.
What’s the difference between Pixelmator Pro and Photomator?
Photomator and Pixelmator Pro are two powerful apps with two distinct purposes. In short, Photomator is dedicated for ultra-fast photo editing workflows, while Pixelmator Pro offers all the tools you need to create designs from scratch. For a full rundown of the key features in Photomator and Pixelmator Pro, see our dedicated comparison page.
Do I need both Pixelmator Pro and Photomator?
Photomator and Pixelmator Pro work great independently for specific editing workflows, but they have also been designed to work beautifully together. Both apps offer seamless edit syncing through iCloud which makes it super easy to round-trip between them – for example, you can edit a photo, then send it to Pixelmator Pro to add some text, shapes, paint on it, and more.
What are the requirements for installing Photomator?
Photomator requires macOS Ventura or later on Mac, and iOS and iPadOS 16 or later on iPhone and iPad.
Where can I get Photomator?
Photomator is available to download from the App Store on Mac, iPhone, iPad, and Vision Pro. You can choose monthly or yearly subscription plans, or if you prefer to purchase Photomator and keep it, a one-time purchase license is also available. To check the Photomator pricing in your region, visit its official page on App Store.
Is there a free trial available for Photomator?
Yes! When you download Photomator for the first time, you get 3 free edits (or 10 if you are an early supporter or Pixelmator Pro user). On Mac, you can see how many free edits you have left in the Photomator toolbar. To extend your trial period, you can opt for the yearly subscription, which also includes a bonus 7-day trial at no extra cost.
Note: If you sign up for a 7-day trial and you don't want to continue with the yearly subscription, make sure to cancel it at least 24 hours before the trial ends. If you do it later, you may be charged the full subscription fee.
What's the difference between Photomator and Pixelmator Pro?
Photomator and Pixelmator Pro are two powerful apps with two distinct purposes. In short, Photomator is dedicated for ultra-fast photo editing workflows, while Pixelmator Pro offers all the tools you need to create designs from scratch. For a full rundown of the key features in Photomator and Pixelmator Pro, see our dedicated comparison page.
Do I need both Photomator and Pixelmator Pro?
Photomator and Pixelmator Pro work great independently for specific editing workflows, but they have also been designed to work beautifully together. Both apps offer seamless edit syncing through iCloud which makes it super easy to round-trip between them – for example, you can edit a photo in Photomator, then send it to Pixelmator Pro to add some text, shapes, paint on it, and more.
I’m an existing Photomator user, do I need to pay again for Photomator for Mac?
All users who bought Photomator after August 18th, 2022 are eligible for multiple Photomator installs on Mac, iPhone, and iPad devices with a single license. After you’ve downloaded Photomator on a new device, you’ll need to restore your previous purchase to start using the app. To do that, open Photomator and tap Restore at the top of the purchase window that appears. If you run into trouble restoring your purchase, visit this Apple Support article for troubleshooting tips or contact Photomator support.
For early Photomator supporters, we're offering special discounts for the lifetime license of Photomator which unlocks it on Mac, iPhone, and iPad. All Photomator users can also continue using the app version they currently own on iPhone or iPad and receive free updates in the future, regardless if they purchase Photomator for Mac or not.
How does Photomator manage photo libraries across Mac and iOS devices?
Photomator is designed from the ground up to bring a seamless way to browse and organize photos on your Mac, iPhone, and iPad. With its deep integration with Photos, Photomator automatically syncs any edits you make in the photo browser with your Photos library, while full support for the native Apple file system lets you edit photos anywhere on your device, external drives, or cloud services. On Mac, switch between Photos and Files browsers by simply clicking the pop-up menu in the toolbar or pressing the X key, or tap Settings (the gear icon) on iPhone or iPad.
Thanks to full integration with Apple Photos and iCloud Drive, edits sync seamlessly across all your devices and platforms whenever you’re using Photomator.
Does Photomator support Family Sharing?
Yes! You can share your purchased copy of Photomator with your family members for free if you have a family sharing group set up on your App Store account. If you don’t have Family Sharing set up, visit Apple Support website to learn how.
I’m a Pixelmator Pro user, do I get Photomator with a discount?
Pixelmator Pro and Photomator are two independent apps, so users of Pixelmator Pro won't automatically receive access to Photomator for Mac. However, as the two apps were designed to work together and complement each other in design and photography workflows, for a limited time, we're offering Photomator for Mac with a 30% discount to all Pixelmator Pro users. To learn more about the offer, visit the official Photomator page on the App Store.
Which RAW formats does Photomator support?
Photomator features full support for RAW images from over 650 cameras including compressed Fujifilm RAWs. If your camera is relatively new and is not yet supported by Apple, support will most likely be added in future updates and Photomator will be able to take advantage of it automatically. You can also let us know which camera models you’d like Photomator to support by filing out this form and sharing a sample RAW file with us. This way, we can work on adding support for more cameras in the future.
How do I get started with Photomator?
If you're new to Photomator, you can visit the Photomator User Guide to learn more about the tools and features available in the app. Also, be sure to check out the illustrated tutorials in the Tips section on iPhone and iPad, or choose Help > Tips for Photomator on Mac. If you still have questions, feel free to ask them on the Pixelmator Community forum.
How do I get started with Pixelmator?
To get started with Pixelmator, learn more about the available tools and how to use them, check out the Pixelmator Help Guide, or if you still have questions, feel free to ask them on the Pixelmator Community forum.
Can I work with Pixelmator Pro files in Pixelmator for iPhone or iPad?
Yes! Pixelmator offers basic compatibility with Pixelmator Pro and can open and export documents that use PXD file format. For now, some layer types such as shapes, masks, color adjustments and effects layers will be flattened on iPhone and iPad. Support for more layer types is on the roadmap for future updates of Pixelmator for iOS.
How can I access my Photos library in Pixelmator?
To open an image from Photos, first tap Create Image in the location you want or tap the Add button at the top of the screen, then tap Photos at the bottom of the screen. Use the Photos browser to find the photo you'd like to edit.
An alert appears when trying to open or create a new image. How do I fix this?
First, try restarting your device. If there's an issue with the document browser, the restart will fix it. If you're still unable to create or open images, try changing the default save location of your Pixelmator files. You can do so in iOS or iPadOS Settings > Pixelmator > Document Storage. Some third-party storage providers do not support the iOS and iPadOS-native package type directories that Pixelmator uses for PXM files, so changing the document save location to local storage or iCloud can help.
How much does Pixelmator cost?
Pixelmator is available for $9.99 on the App Store. The price may vary between different countries and is not regulated by the Pixelmator Team.
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