Raw image help

Talk about Pixelmator Pro, share tips & tricks, tutorials, and other resources.
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2021-11-04 16:28:02

I love Pixelmator Pro and it's fantastic for everything I need to edit. The only problem is with Raw photos.
I just started to take Raw photos to be able to go further but if I open a raw photo is all broken and cannot see the different layers
I'm still using Mojave for different reasons.
I can see the right image using Adobe Photoshop Elements but in Pixelmator it looks like this
Image
I tried to find a tutorial but did not find one yet
Am I doing something wrong ? What are the first steps?
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2021-11-08 09:55:56

Hi Annabel. There's most likely something wrong with how the RAW engine reads these files. If you haven't already, could you check if the same thing happens in Photos? Photos app uses the same Apple RAW engine as Pixelmator Pro does, so seeing if images are displayed correctly there is a good way to check if it's more of a global issue or something to do with Pixelmator Pro itself.
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2021-11-08 16:05:32

Hi Aurelija,
Thanks for your reply. Photos is showing the same image, even if
the first time the photo was correct but then it became broken.
Is there any way to correct / fix the Apple RAW engine?
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2021-11-18 09:08:01

by Annabel 2021-11-08 14:05:32 Hi Aurelija,
Thanks for your reply. Photos is showing the same image, even if
the first time the photo was correct but then it became broken.
Is there any way to correct / fix the Apple RAW engine?
Sorry for taking a while to reply! The fix is entirely up to Apple. If you could send us some sample RAW files with which you see this issue to support@pixelmator.com, we could ping them about it!
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2021-11-19 03:41:11

Thanks, but Iā€™m using Adobe Photoshop Elements and it works.
All the best
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2021-11-22 12:20:17

Gotcha. Adobe Photoshop uses a custom RAW engine (different from the one Apple and Pixelmator Pro do) so it makes sense. Anyway, hope you'll have the chance to revisit Pixelmator Pro one day! :)
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2021-11-22 15:53:13

Sure! I still use it for everything elsešŸ˜Š
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2021-11-24 12:48:18

by Annabel 2021-11-22 13:53:13 Sure! I still use it for everything elsešŸ˜Š
Sweet! :red_heart: