App store problem

Talk about Pixelmator Pro, share tips & tricks, tutorials, and other resources.
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2019-10-14 06:33:14

Hi i had photoshop CS6 and lost it when i upgraded to Catalina so i purchased Pixelmator Pro upgrade bundle from the app store in Ireland its fantastic i purchased it on my Imac but when i tried to download it to my macbook pro laptop it wants me to pay for it again is this right because i thought i could have it on all my home computers if any one could let me know i would be most grateful thank you
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2019-10-14 12:11:09

Hey Patrick, this is an intermittent Mac App Store issue that we've reported but we're waiting to hear back about. Could you email us at support@pixelmator.com about this? We can share a promo code or a direct download link. Thanks!
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2019-10-14 21:51:13

Thank you very much for your prompt reply. Excellent help service.
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2019-10-15 16:03:39

Did what you said and got sorted out. Thanks again. Great Service.
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2019-10-15 16:06:04

Happy to help, Patrick!
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2019-11-04 19:53:27

I've had the exact same problem. Used the link above and got an acknowledgement of my email, but still waiting to hear back for a solution. Purchased the upgrade to Pixelmator Pro, but could only install it on one of my Macs, even thoughthey are on the same OS (latest Mojave) and use the same Apple ID.
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2019-11-06 16:23:37

by Mike Sastre 2019-11-04 19:53:27 I've had the exact same problem. Used the link above and got an acknowledgement of my email, but still waiting to hear back for a solution. Purchased the upgrade to Pixelmator Pro, but could only install it on one of my Macs, even thoughthey are on the same OS (latest Mojave) and use the same Apple ID.
If you haven't yet done so, please shoot us an email about this at support@pixelmator.com — thanks!