Can't open saved files

Is something not working like it should? Let us know.
User avatar

2022-03-22 15:00:31

I upgraded Pixelmator Pro yesterday through the Mac App store, and now it's saving files as 'Pixlr image', which are greyed out when I try to open from the program. When I go the About Pixelmator Pro, it shows Version 2.3.7 abracadabra.
User avatar

2022-03-22 15:08:48

Hey there. We're after this bug right now! If you haven't already, could you email us at support@pixelmator.com about it? Thanks in advance!
User avatar

2022-03-22 19:06:38

Sorry, I started another thread on this bug too before seeing this one. I'll shoot an email too.
User avatar

2022-03-23 14:33:29

That's OK, I can delete the other thread. And thanks! :pray:
User avatar

2022-03-24 21:56:49

Does the 2.3.8 update fix this bug? I ran the terminal command support sent to me, and 2.3.7 is running fine for now. I'm just wondering if I should update?
User avatar

2022-03-29 07:55:22

2.3.8 reverts changes to the native Pixelmator Pro file formats implemented in version 2.3.6, so it will no longer create Pixlr files, but we're still working on a reliable fix for the binary file opening. If you have any corrupted binary files from Pixelmator Pro 2.3.6 that you need to open, you can fix them by repackaging. In particular, you'll want to change the file's extension to .zip, then double-click the file to unzip it.
User avatar

2022-03-29 13:13:53

Thank you!