Hello,
I use MacBook Air “on the go” and an iMac at home. Both are mine, both signed in to the same Apple ID / Apple App Store. I purchased a lifetime license using the laptop but when I tried to use it on the desktop it tells me that there is no license prompting me to buy another lifetime license! I reached out to support via e-mail several days ago but nobody bothered to respond so I logged a complaint with Apple now and I wonder if I should request a refund for the purchase since I cannot use it across my computers. Every single software I bought through Apple App Store with a lifetime license also works across both machines. I don’t know why Photomator is not and I cannot get any response and help from anyone. I have previously purchased iOS apps from the company including Pixelmator Pro etc. I wonder I can get any help here finally or I will request refund and stick with Adobe going forward as support for the product is unreliable.
Lifetime license on both macOS computers
2023-05-25 17:22:18
2023-05-26 23:56:02
I have finally received a response from support team via e-mail and they resolved the issue today by doing a bit of work around to solve it. Please consider now the issue as closed. Thank you.
2023-05-27 12:48:11
Might be helpful for others if you (know how and) can tell us how it was resolved.
Anyway, I had the same issue. I had installed Photomator on 2 Macs, then purchased on Mac #1 , but same as you, Mac #2 did not show as licensed. I uninstalled / re-installed Photomator of Mac #2 and it then was licensed.
2023-05-27 13:16:17
Support sent me unique code for Apple Store to redeem for a license after verifying my original purchase. Hope this helps!